This website is operated by vitalizehair.com. Throughout the site, the terms “we,” “us,” and “our” refer to vitalizehair.com and the company Vitalize Hair. By placing an order with us, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time-to-time, there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about the delay, filling it once we have restocked the item(s).
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Policy
We offer free shipping to anywhere in the United States, including Alaska and Hawaii.
At Vitalize Hair, our goal is to produce the best results possible while ensuring the highest degree of safety at all times. We manufacture our products in the U.S.A. in facilities in full compliance with FDA regulations to guarantee their quality and safety. Vitalize Hair uses the highest-quality ingredients geared toward optimal hair regrowth. We offer refunds within fifteen (15) days of delivery to the recipient with a ticket number, only for unopened container(s) or bottle(s) as inspected and determined by Vitalize Hair. If container(s) or bottle(s) are opened that exist in a system or kit, there will be NO refund for that system or kit. NO EXCEPTIONS. Shipping expenses will not be refunded in any case including, but not limited to, returns (unless the return is the result of an error made by Vitalize Hair). To qualify for a return, please submit a ticket request to customer service. Failure to have the ticket number visible on either inside or outside of the returned package will automatically be denied as part of our policy. Once returned order has been received with a ticket number. Please allow up to (21) business days to process the refund if approved.
3.2 Subscription Cancellation & Return Policy
By placing a “Subscription Order,” you agree to our terms and conditions.
To ensure that you have 24/7 access to your subscription account as well as free shipping, handling, and processing for your subscribed purchase(s) with Vitalize Hair, subscriptions are set to auto-renew. You will be charged for your scheduled subscription until you cancel your subscription.
As a subscriber, you are responsible for managing your subscription account. You can cancel your subscription by modifying your account via the subscription email you have received upon purchase. If you require assistance with the cancellation process, please visit our website and click the support tab.
If you want to cancel a subscription order, you must do so at least three (3) business days before the scheduled charge date to ensure the cancellation of your order. Failure to do so will result in the product(s) being charged and shipped, as scheduled by default.
If you want to cancel your subscription before your 2nd installment is due, you will need to file a ticket with customer service. At which point, you will be charged a shipping, handling, and processing fee as the original order will have then become a one-time purchase.
In the event that you are canceling your subscription and are also returning a subscription order, you will be charged a $25 shipping, handling, and processing fee, as a breach of our subscription policy.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address before the order has been dispatched.
4.5 P.O. Box Shipping
Vitalize Hair will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods, as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Vitalize Hair encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Vitalize Hair at the customers’ expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value, as stated by the courier.
9.1 Process For Parcel Damaged In Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process For Parcel Lost In Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer Service
For all customer service inquiries, please email us at [email protected]
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